MOTO Merchant Accounts

MOTO stands for “Mail Order/ Telephone Order.“ A MOTO merchant account lets you quickly & easily accept payments by mail, phone and fax.

• Low rates.  Contact us today for a free, no obligation rate comparison.
• Fast approvals. Speed time to market & get more sales quicker.  Most accounts are approved in 1-3 days.
• Quick settlements.  Get your money fast.
• Level 1 PCI-DSS gateway.  Exceeds the most stringent standards for secure payment processing.  Protect your business and your customers.
• Extensive Network of Banks.  Get a single MOTO merchant account or diversify processing among different acquirers to mitigate risk.
• Robust Reporting.  Access all payment data easily in any format you desire.  Customize reporting to meet your requirements.
• Fraud Fighting Weapons.  Quickly accept good orders.  Decline bad ones.  Set aside questionable transactions for review.
• Increased Productivity.  MOTO secure payment gateway is integrated with major CRM, shopping carts, and accounting systems.
• Chargeback Protection Tools.  Chargeback warning systems prevent chargebacks before they occur.  Chargeback mitigation services help you fight chargebacks you can win.
• Customer Service Pros.  Highly trained representatives dedicated to your satisfaction.  Get the help you need when you need it.

Who Uses MOTO Merchant Accounts?

In these days of instant internet access, you may wonder if shoppers still order products and services by telephone or mail. 

The answer is a resounding YES.  Millions of buyers still prefer to purchase either by mail order or by calling your company to order after viewing product information online, on TV, in social networks, or in your marketing materials.

Some shoppers want to talk to a representative before ordering to find out more specifics of a product. Others have concerns about inputting payment information online and would prefer to give the information to a company representative. Still others like the convenience of ordering by mail, phone, or the security of sending a fax.  

What Types of Businesses Need MOTO Merchant Accounts?

Businesses in all industries use MOTO merchant accounts.  Inbound call centers, infomercials; direct sales, wholesalers, catalog companies, customer service centers; travel & tourism, eCommerce, retail.  In reality, any product or service can be sold by phone or through the mail.  The list is endless. 

In fact, all businesses that accept card payments can increase sales by having a MOTO payment processing account to accept orders by phone or mail. The more ways customers can pay you, the more sales you make. 

It’s surprising the number of people who want to talk to a person before buying. Phone sales give your representatives opportunities to process orders & encourage up-sells. The personal touch is still important and goes a long way to establishing trust in your company.

Providing excellent customer service by telephone allows representatives to resolve issues in a positive manner.  MOTO merchant accounts let them correct orders, issue refunds, and recommend products which can be purchased immediately, increasing customer satisfaction. 

Telephone customer service is so important that even eCommerce merchants benefit from MOTO merchant accounts.  When eCommerce customers call customer service, orders can quickly be completed over the telephone rather than referring the customer back to the website.  Although MOTO usually refers to mail & telephone orders, virtual terminals are included with all eCommerce merchant accounts.

And, despite the popularity of online sales, millions of Americans still love to order from catalogs or respond to email or direct mail campaigns.  Consumers mail, email or call to place an order, which is then processed through a MOTO merchant account. 

What are Virtual Terminals?

Unlimited virtual terminals are included with your MOTO merchant account.  Any computer with internet access can be used as a virtual terminal.  The virtual terminal is a web-based application and requires no additional software.  

Customer service representatives log into the virtual terminal with a username and password.  The virtual terminal is connected to the secure MOTO payment processing gateway through which order data is submitted to the banking networks.  Results of a transaction (approved / declined) are received back within seconds.  Robust reporting gives you instant access to all transactional data. 

Virtual terminals enhance your internal security protocols by giving your staff access only to the features necessary to do their jobs.  Hierarchical access to the virtual terminal allows you decide who can access what features. 

For example, you may want to give customer service managers different levels of access than your customer service reps.  Your accounting department performs different tasks than your customer service team and may use different features of the virtual terminal.  Your executive staff require additional capabilities, including complete view of all transactions; total sales or sales by product types; returns, and a myriad of other transactional data.  

Everyone with access to a virtual terminal can be assigned a unique login & password.  You can easily track job performance of each user. While protecting your business against the temptations of internal fraud or theft. 

Robust cloud reporting gives you the data you need to manage your business.  It’s a breeze to integrate the processing data from your MOTO merchant account processing platform with your internal systems.  Streamlining business operations & boosting productivity.  Additionally, the MOTO payment gateway is integrated with most major shopping carts, CRM, and accounting systems.

Secure MOTO Processing Gateway Protects You

The virtual terminal connects to the banking network through a Level PCI-DSS compliant MOTO payment gateway, the highest level of security available. 

The MOTO payment gateway uses military-grade encryption protocols.  Sensitive card data is encrypted and processed as “tokens”.  The MOTO payment gateway stores all the data in a secure vault, ensuring safe, secure transmission of data.  Responsibility for secure processing can be offloaded to the MOTO payment gateway, which protects you against data breaches and ensures compliant payment processing.    

The gateway can be used for multi-channel processing.  The same payment gateway used for MOTO orders is used for eCommerce.  Integration to your website is accomplished with an easy-to-install API. 

Reasons MOTO Merchant Services are High Risk

Merchants in all industry classifications use a MOTO payment gateway to process orders.  Yet, regardless of your industry, MOTO payment processing is considered to be high risk by acquiring banks.

When a buyer is ordering by phone or by mail, there is less security than when a payment is made at a retail location.  And less than when a consumer pays for an order online, where automated security features can be enabled to protect against fraud and chargebacks.

Additionally, orders taken by phone or input from mail/fax order forms are classified as high risk because there is less security when payment information is entered manually by people other than the actual buyer.  

Still, almost all acquiring banks readily provide MOTO merchant accounts.  The risk factor is outweighed by the opportunities for profits MOTO merchants represent to banks & processors.  

Applying for Your MOTO Merchant Account

Applying for MOTO payment processing is a straight-forward process.  You submit an application along with support documentation about your business. Application is always free with no obligation.  Accounts are generally approved in 1-3 days. 

Supporting documents include: Color copy of ID for signer on account, bank statements, processing history, voided check from depository account, and business formation documents.

Of course, it’s helpful if the signer on the account has good personal credit.  If credit is not good, consider adding a co-signer who does. 

Once the application package is received, underwriters first verify the information on the application form.  Then, supporting documents are reviewed.

Processing statements are reviewed for chargeback history.   If your chargebacks are low, that’s great.  If chargebacks are edging up, add a short explanation as to the reason and what is being done to bring them under control.  Bank statements help the underwriting teams verify you have enough money in your business bank account to support the processing volumes being requested. 

If you have a website, be sure all pages are displaying properly.  Clearly display privacy, returns, shipping, customer service contacts and other pertinent information. 

If you do not have a website, include marketing materials, pricing lists, sample of sales agreements or an executive overview in your application package.  In this way, the underwriting team will be able to clearly understand what is being sold.

Underwriters often conduct internet searches for reviews on your company or owners.  Do this yourself so you’ll see what’s out there.  Of course, most companies do not have perfect reviews.  Simply do your best to respond to comments in a polite & professional manner, demonstrating that you care about customer service.

Once the account is approved, your MOTO merchant account ID will be issued.  And you can start processing immediately.

Tips for Protecting Your MOTO Merchant Account

Below are some best practices to protect your MOTO credit card processing:

• Use address verification confirming that the address is the same as the one associated with the card.
• Get the CVV code from the back of the card from the buyer. The CVV confirms that the customer has the card in hand when making a payment. 
• Verification. Record telephone verification confirmation of the orders.  For mail orders, have a place on the order form for customers to sign authorizing the payment.
• Change passwords on a regular basis. Give your representatives access only to the features required to do their job.  Internal security is your best protection against data breaches.   
• Enable features. You save money on processing when you set up your virtual terminal to require all necessary information to complete an order successfully at the lowest processing rates available.

Why Choose PaynetSecure for Your MOTO Merchant Account?

Below are a few of the many reasons businesses chose to work with us:

• Free application with no-obligation. Our goal is for you to get the lowest rates, fastest approvals and best terms.
• Extensive banking network. Establish a MOTO single merchant account.  Or diversify processing among multiple banks to mitigate risk.
• High volume merchant account specialists. Get the processing capacity needed to accommodate your business growth.
• Level 1 PCI DSS MOTO payment gateway. Protects your business from data breaches.  Protects sensitive card information.
• Superb customer service. Highly trained representatives committed to your complete satisfaction.
• Chargeback management tools. Prevent & fight chargebacks. 
• High risk merchant accounts. MOTO payment processing for all businesses, including those classified as high risk.
• Fraud preventation tools. Get more good orders.  And protect against cybercriminals.