Ah, chargebacks. The bane of any merchant accepting credit cards.
How can you cope with chargebacks?
Here are 5 quick tips that every high risk merchant account can immediately implement.
- Use address verification. Internet payment gateways, whether integrated directly through a website or used for manual order entry, have fields for addresses. Fill them in.
- Get the 3 digit security code on the back of the credit card. Also called the CVV code, CVV adds and extra level of ecommerce merchant security. As an added benefit, CVV helps avoid the transaction downgrading into a higher interchange category.
- Make sure credits or returns are made to the same card that was originally used for the purchase.
- Batch all sales daily.
- When a retrieval request is received, answer it immediately and provide the requested documentation to the bank. A surprising number of chargebacks could be avoided if the merchants answer retrieval requests in a timely manner.
How are you dealing with chargebacks?
Contact firstname.lastname@example.org today