Chargeback Protection

With chargeback protection, merchants can accept orders without fear of fraud or the risk of financial loss due to chargebacks. Chargeback protection does not stop chargebacks. However, merchants using chargeback prevention are secure in knowing losses from chargebacks will not affect the bottom line.

Benefits to Ecommerce Merchants

• Accept more orders and increase revenues
• Eliminate worries about financial loss due to chargebacks
• Expand international sales
• Streamline business operations and maximize productivity
• Decrease manual order reviews
• Eliminate delayed processing times

Stop Worrying and Start Boosting Sales

Merchants can use chargeback protection on all sales or only on selected orders. Some merchants want protection on every transaction. Others use it only for orders that otherwise would be rejected or held for manual review. The vast majority of orders submitted for chargeback protection authorization are approved.

Merchants are reimbursed at 100% of the sales price for any approved transaction on which a chargeback occurs. Bank fees incurred from the chargeback are also 100% reimbursed.

Transaction approvals are received in 2-3 seconds so there is no slowdown at checkout. Customers never know that chargeback protection associated with the order. Merchants can use existing merchant accounts and payment processing gateways without any changes necessary.

Fears of Chargebacks Cost Merchants Money

Internet merchants are frequent targets for fraudulent transactions. Yet, in an effort to avoid fraud, companies lose money from good sales because they try so hard to avoid bad ones.

How many good orders are wasted simply because billing addresses do not match shipping addresses? With so many people buying gifts online, it is common for billing and shipping addresses not to match.

Should a merchant throw away an order if address verification does not match? People move all the time without telling credit card companies about the change of address.

International buyers represent a big opportunity for ecommerce merchants. How much time and effort is involved to manually confirm questionable orders with customers located in different time zones and who speak different languages?

Chargeback Protection the Easy Way

Discover how easy it is to protect your business against losses from chargebacks. Any ecommerce merchant processing $50,000 or more per month is welcome to contact us for free no-obligation quotation. Setup is fast and simple with no changes to existing payment processing systems.

Case Summaries

• Ecommerce Jewelry Store. Average ticket of $1700. This merchant wanted to expand into international markets but was worried about the increased risk of chargebacks and subsequent financial loss. The merchant now uses chargeback protection on all international orders. He believes that chargeback protection is a small price to pay for the peace of mind he gets from knowing that he will receive all this money whether or not an order is charged back.
• Internet Distribution Company. Wholesaling electronic products to domestic and international markets Chargebacks were not a problem with repeat customers; but, the company was experiencing chargeback issues from new customers. The company decided to use protection on first-time orders from new customers. Within the first 6 months, the company was reimbursed for 10 chargebacks. The company says chargeback protection is well worth the investment.
• Online Retailer. Products include gourmet foods and high-end kitchen equipment. Last holiday season, the merchant was swamped with orders. But many of the orders had bill to / ship to addresses that didn’t match. Cost per sale was driven up because customer service representatives spent hours attempting to reach customers to manually verify orders before shipping. The merchant added chargeback protection so orders could be shipped quickly and customer service time could be used in a more productive way. The merchant said implementation of the system was easy and customers don’t even know it is being used.